How do I book a transfer?

You can book online through our website or call our customer service team.

What is your cancellation policy?

Free cancellation up to 24 hours before your scheduled pickup time.

What payment methods do you accept?

We accept cash, credit cards, and online payments.

What types of vehicles do you have?

We offer sedans, SUVs, vans, and luxury vehicles for all group sizes.

Are your vehicles safe?

All vehicles are regularly maintained and drivers are licensed and insured.

For bookings Call:

+52 998 282 8964

FAQ COVID Protocols Policies

Frequently Asked Questions

Find answers to common questions about our transportation services

Still have questions?

Can't find the answer you're looking for? Our customer support team is here to help.

Frequently Asked Questions

Is it safe to use a transportation service from Cancun Airport?

What is our fleet?

Why choose Five Stars as your transportation service?

What does the transportation service from Cancun Airport include?

Why private transportation in Cancun?

Why a transfer from Cancun Airport to Playa del Carmen?

Why a transfer from Cancun to Tulum?

Is the transportation private or shared?

Are prices per person or per vehicle?

What types of vehicles does Five Stars offer?

Where can I find Five Stars upon arriving at the airport?

What is included in each private transfer?

Can I book on the same day I arrive?

What happens if my flight is delayed?

Do you offer transfers to destinations outside Cancun?

Can we make a stop along the way?

Do the drivers speak English?

Can I travel with pets?

What payment methods do you accept?

What if I forget an item in the vehicle?

Is the reservation refundable?

How do I make a reservation?

Is Five Stars a reliable company?

Still have questions?

Frequently Asked Questions

Is it safe to use a transportation service from Cancun Airport?

What is our fleet?

Why choose Five Stars as your transportation service?

What does the transportation service from Cancun Airport include?

Why private transportation in Cancun?

Why a transfer from Cancun Airport to Playa del Carmen?

Why a transfer from Cancun to Tulum?

Is the transportation private or shared?

Are prices per person or per vehicle?

What types of vehicles does Five Stars offer?

Where can I find Five Stars upon arriving at the airport?

What is included in each private transfer?

Can I book on the same day I arrive?

What happens if my flight is delayed?

Do you offer transfers to destinations outside Cancun?

Can we make a stop along the way?

Do the drivers speak English?

Can I travel with pets?

What payment methods do you accept?

What if I forget an item in the vehicle?

Is the reservation refundable?

How do I make a reservation?

Is Five Stars a reliable company?

Still have questions?